Freelenzy.com Application Terms

I. General provisions

1. The Freelenzy web application (the “Application”) is a platform operating at Freelenzy.com and is intended to help freelancers organise their work and collaborate with clients. Contact regarding the Application: info@freelenzy.com; technical support: support@freelenzy.com.
2. These Terms set out the rules for using the Application and the conditions for providing electronic services.
3. The Application is aimed at sole traders and other entities that wish to manage clients, projects, tasks, notes, files, contracts and valuations, and to give clients access to a dedicated Client Portal.
4. Using the Application means acceptance of these Terms.
5. The Service Provider provides electronic services within the meaning of the Polish Act of 18 July 2002 on providing services by electronic means.
6. Provisions concerning a consumer (in particular withdrawal from the contract, ODR and out-of-court complaint handling) apply only to a User who meets the criteria of the Polish Consumer Rights Act of 30 May 2014 — see Section XI. A User who is not a consumer uses the Application in the course of their business or profession where the context shows that the contract is not a consumer contract.

II. Definitions

III. Scope and nature of services

1. The Application enables Users to:
1. Manage a client database with contact details, collaboration history and documents
2. Create and manage projects with statuses, deadlines and detailed information
3. Organise tasks assigned to projects with priorities and deadlines
4. Create, store and manage contracts and valuations
5. Create and organise notes related to clients and projects
6. Communicate with clients via the built-in messaging system
7. Share dedicated Client Portal links with Clients to track project progress
8. Generate reports and statistics on activity
2. Services provided through the Application are organisational and tool-based in nature.
3. The Application does not constitute legal, financial or accounting advice and does not guarantee any particular business outcome.
4. The Service Provider is not responsible for the content of contracts, valuations or other documents and materials entered by the User into the Application and does not verify their substantive correctness.
5. Data on persons entered by the User in connection with the Client Portal (e.g. Client contact data) — typically in a B2B model — are processed primarily by the User as controller towards those persons; the Service Provider may act as a processor under the service agreement and the Privacy Policy. Details: Privacy Policy, section on third-party data.

IV. User account

1. Creating an account in the Application is free and voluntary.
2. The User may create an Account by registering with an e-mail address and password and — if available — by signing in via an external provider (Google).
3. The User is fully responsible for the security of Account credentials and for actions performed in the Application using their Account.
4. The User undertakes to provide only true, current and complete data and to use the Application lawfully and in accordance with these Terms.
5. The Service Provider reserves the right to temporarily restrict features, suspend or delete an Account in the event of a breach of these Terms or for security reasons.

V. Payments and subscriptions

1. The Application offers a free plan with basic features and paid plans (including Premium and Gold) that extend limits and/or features.
2. Paid plans take the form of a subscription renewed periodically (e.g. monthly or yearly — as selected at purchase). The subscription remains active until cancelled by the User.
3. Payments are processed by Stripe as payment operator. A separate agreement or terms of Stripe may apply to electronic payments — Stripe’s documents and law then govern that layer. The Service Provider does not store full payment card data — such data are processed by Stripe as a separate entity.
4. All prices are shown in PLN or USD depending on the currency selected by the User in the Panel. The content of the service contract (including plan description) is presented in the interface language selected at checkout (Polish or English).
5. The User may cancel a subscription at any time; cancellation ends access to the paid plan at the end of the current billing period.
6. Detailed information on plans, prices, billing periods and current limits is available in the Application before purchase.
7. Settlement documents (e.g. VAT invoices or other documents required by law) are issued by the Service Provider or by Stripe as payor/agent — according to the actual settlement model shown in the Panel and in post-transaction e-mail. Documents may be downloaded from the Application (payments/subscription section) and from the Stripe customer portal where that path is enabled.
8. Any planned material price increase for a paid plan will be communicated to the User at least 14 days before it takes effect, together with information on the right to terminate the subscription before the change applies, where required by law — in particular for consumers.
9. For technical payment matters (e.g. refunds, duplicate documents), the User may contact the Service Provider or, for processing by Stripe, Stripe in accordance with Stripe’s documentation.

VI. Rights to materials and licence

1. The User retains full copyright to all data, documents and content entered into the Application.
2. The User declares that they hold all rights or licences to uploaded materials and are entitled to enter into the Application data concerning their clients and projects.
3. By entering data into the Application, the User grants the Service Provider a non-exclusive, royalty-free licence to process it to the extent necessary to provide the services (including maintaining the Application, security and backups).
4. The Service Provider does not publish the User’s data or use it for marketing without separate consent.
5. The Service Provider may use anonymised structural data to develop the Application.
6. Intellectual property rights in the Application (interface, code, documentation) belong to the Service Provider or its licensors. The User receives a non-exclusive, non-transferable licence to use the Application only within the scope of these Terms and the paid plan, if any.
7. The User must not, among other things, decompile or reverse engineer the Application, circumvent technical protection or use the Application unlawfully or contrary to good practice — within the limits allowed by mandatory law (including exceptions for legitimate software users).

VII. Liability

1. The Service Provider is not liable for business decisions taken on the basis of data and reports generated in the Application.
2. The Service Provider is not liable for the consequences of implementing or not implementing solutions suggested by the Application.
3. The Service Provider’s liability is limited to the amount of fees paid by the User for paid plans in the 12 months preceding the event, unless mandatory law provides otherwise.
4. The Service Provider may temporarily interrupt the Application for maintenance, updates or technical failures.
5. The Service Provider endeavours to ensure continuity of the Application but does not guarantee uninterrupted access.
6. Force majeure means external events that could not be foreseen or overcome with due care (including internet or cloud provider outages, government action, general strikes, natural disasters) that temporarily prevent or hinder performance. In such cases, the Service Provider’s deadlines are extended by the duration of the obstacle.

VIII. Personal data protection

1. The controller of Application Users’ personal data within the meaning of Art. 4(7) GDPR is the entity indicated in Section IX (Service Provider). In these Terms, Service Provider (Section II) refers to the electronic service contract; the controller status for each category of data is described in the Privacy Policy.
2. Personal data are processed for the purpose of providing electronic services, including account handling, application features and subscription settlement.
3. Detailed information on personal data processing is provided in a separate document — the “Privacy Policy”, which forms an integral part of these Terms.
4. The User has the right to access, rectify, erase or restrict processing of their data, data portability and to object to processing.

IX. Identification of the service provider

1. The provider of electronic services within the meaning of the Polish Act of 18 July 2002 on providing services by electronic means is MAGER.STUDIO Jan Mager, conducting business under the trade name Freelenzy.com.
2. Full legal name and postal address: MAGER.STUDIO Jan Mager, os. Leśne 12B/65, 62-028 Koziegłowy, Poland; VAT (NIP): 7773459342; REGON: 543529958.
3. General contact: info@freelenzy.com. Technical support: support@freelenzy.com. Complaints (preferred channel): support@freelenzy.com with the subject line “Complaint”.

X. Complaints about the service

1. The User may submit a complaint regarding the Application or electronic services to the e-mail address indicated in Section IX.
2. A complaint should include: User identification (account e-mail), a description of the issue and the request.
3. The Service Provider handles complaints without undue delay, no later than 14 days from receipt. The User will be informed of the outcome at the e-mail address linked to the Account. In justified cases (e.g. complexity), the period may be extended once by a further 14 days — the User will be informed before the first period expires.
4. Information on out-of-court complaint handling for consumers is set out in Section XI.
5. For consumers, in the event of defective performance of a digital service or electronic service, statutory rights under the Consumer Rights Act apply, including requesting conformity, a price reduction or withdrawal from the contract — within the limits and on the terms set out in that Act.
6. For non-consumer Users, complaints are handled with due diligence; any claims for non-performance or improper performance are governed by the Polish Civil Code, subject to the liability cap in Section VII.

XI. Provisions for consumers

1. This Section applies only to Users who are consumers within the meaning of the Polish Consumer Rights Act of 30 May 2014.
2. A consumer who concluded a distance contract for paid services (subscription) may withdraw within 14 days without giving a reason, subject to statutory exceptions — in particular where performance began with the consumer’s express consent before the withdrawal period ended (digital content / digital service).
3. The consumer may use out-of-court complaint and redress procedures, including asking the competent body (e.g. regional Trade Inspection) to initiate ADR proceedings.
4. The EU ODR platform is available at: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
5. The consumer may also use the EU online dispute resolution system for distance contracts where applicable law allows for a given type of dispute.
6. Withdrawal form (information): the consumer may use the form attached to the Consumer Rights Act or templates/generators published by the Polish Office of Competition and Consumer Protection (UOKiK), e.g. https://www.uokik.gov.pl — select the current template appropriate to a contract for electronic services.

XII. Final provisions

1. These Terms are governed by Polish law.
2. The Service Provider reserves the right to amend these Terms.
3. Amendments take effect from the moment they are published in the Application, without prejudice to consumers’ rights regarding material changes — in particular the right to information, acceptance or termination of the contract under consumer protection rules.
4. Users will be informed of material changes at least 14 days in advance (e.g. in-app notice or e-mail).
5. The parties seek to resolve disputes amicably. Consumers may bring disputes before a common court having jurisdiction under consumer protection rules (including as to venue). Non-consumer Users — disputes shall be settled by a common court having jurisdiction over the Service Provider’s seat, unless mandatory law provides otherwise.